A family sponsoring a Ukrainian teenager said they endured a frustrating five-week wait to find out if she could go to school.
Dave and Pam Rogers, from Telford, welcomed Anastiia, 15, along with her sister and mother on April 11.
After registering a study site through the council's online system, they said they were met with silence.
Telford and Wrekin Council said it was working closely with schools to get children to the right place.
Mr Rogers said he had been bounced between the council and the schools he applied for, leading to a lot of confusion.
"We've filled out the on-demand portal where you selected the school you want. We were told that we would have the answer back after two weeks and two weeks of waiting, we didn't have an answer from anyone.
"I tried to contact the local authorities... And we're still waiting for an answer.
"Then we contacted the schools and they came back and said it was up to the council, but when we got in touch they said it was up to the head teacher. I started calling the local schools again."
'Jumping over the ring'
After weeks of waiting for answers, Rogers said he was able to get Anastiia a place to study after half a semester, but only after taking matters into his own hands and calling some local schools.
Looking forward to returning to school and making new friends, the 15-year-old said she was looking forward to meeting "good people who can help me and spend time with me."
"I hope to go to school and improve my English," she added.
Rogers said trying to find a school, as well as registering for national insurance numbers and universal credit, "needs to be more coordinated" to help Ukrainian donors and citizens navigate the system more efficiently.
"People need to pay attention - these [Ukrainians] want to go to school - want to go to work and some questions and circles that they have to jump through," he said.
Teachers at Hodnet Elementary School use translation apps to support Polina's education, as well as develop her English.
A spokesman for Telford and Wrekin Council said: "Schools across the county have welcomed Ukrainian children with open arms and we are working as quickly as possible, in line with the school's various admissions policies, to arrange schools that are suitable for them.
"On this occasion, the process was not as smooth as we would have liked but we are pleased that the place of study is now safe."
Children are desperate to socialize.
Families have contacted the BBC to share their experiences of trying to enroll the children they are funding, with many facing long delays, particularly receiving secondary education positions.
Polina was greeted with "open arms" by Hodnet Primary School within days of arriving in Shropshire after her family fled their homeland in central Ukraine.
Simon and Rachael Chapple are sponsoring the nine-year-old, as well as her 15-year-old sister Mariia and mother Olena at their country house near Blakeley in Shropshire.
"The middle school was absolutely outstanding," Ms. Chapple said.
"They arrived on Thursday, had a tour on a Friday, were given a uniform on Tuesday - and at school for her first day on Wednesday."
She added that Polina, who was initially worried about joining the school, "skipped and danced" and that the whole community had "embraced her."
Mariia and her sister Polina hope to return to Vinnytsia and be reunited with their father.
However, obtaining a academic position for Mariia proved much more difficult.
"Mariia, among everyone, died to go to school and socialize, she had eight weeks of not communicating with other children," Chapple said.
After a three-week wait, she has now found a place where she says makes her "really happy" so she can "upgrade" her English.
"After school, I wanted to go abroad and study and it was fun to learn about something different and learn about the culture," Mariia added.
"A few years ago, I never thought I'd be in England."
Around 150 children up to the age of 18 have moved to Shropshire through the Homes for Ukraine programme, with another 140 still expected, according to Shropshire Council. A local authority spokesman said it would "monitor all other children arriving through our welfare visits, as some children will not be of school age or are continuing their learning through distance learning."
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